Privacy Policy

Welcome to Solar Partner ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform at solarpartner.pk (the "Platform").

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, password, and role (Installer, Brand, or Shopkeeper) when you register.
• Profile Details: Company name, NTN number, city, region, bio, skills, and profile photo.
• KYC Documents: CNIC (Computerized National Identity Card) front and back images for identity verification of installers.
• Bank Details: JazzCash, Easypaisa, or bank account information for payment processing.
• Job Data: Job postings, descriptions, budgets, locations, and completion notes.
• Communications: Messages, dispute details, and correspondence with our support team.

1.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages viewed, time spent, clicks, navigation patterns, and feature usage.
• Location Data: City and region information provided during registration or job posting.
• Log Files: Access logs, error logs, and system activity records.

2. How We Use Your Information

We use your personal data for the following purposes:

• Account Management: Creating and managing your account, verifying your identity, and processing KYC applications.
• Platform Operations: Facilitating job postings, matching installers with shopkeepers, processing payments, and managing escrow.
• Communication: Sending notifications about job updates, payment status, dispute resolutions, and platform announcements.
• Analytics & Improvement: Understanding how users interact with our Platform to improve features, usability, and performance.
• Security & Compliance: Detecting and preventing fraud, enforcing our Terms of Service, and complying with legal obligations.
• Customer Support: Responding to your inquiries, resolving disputes, and providing technical assistance.

3. Data Sharing & Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• With Other Users: Installers, Brands, and Shopkeepers can see limited profile information (name, rating, city, skills) as necessary to facilitate platform transactions.
• Service Providers: Third-party payment processors (e.g., PayFast), SMS providers for OTP delivery, and cloud hosting providers that help us operate the Platform.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• With Your Consent: We may share data for any other purpose with your explicit permission.

4. Data Security

We implement industry-standard security measures to protect your personal data:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3 (HTTPS).
• Password Protection: Passwords are hashed using bcrypt before storage. We never store plain-text passwords.
• Access Controls: Only authorized personnel have access to user data, and only on a need-to-know basis.
• Regular Audits: We conduct periodic security reviews and update our practices to address emerging threats.
• Backup & Recovery: Daily backups ensure your data is protected against loss or corruption.

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated personal data (see our Data Deletion Policy).
• Restriction: Request that we restrict processing of your data under certain circumstances.
• Portability: Request a machine-readable copy of your data.
• Objection: Object to processing of your data for certain purposes, including profiling.

To exercise any of these rights, contact us at privacy@solarpartner.pk.

6. Data Retention

We retain your personal data for as long as:

• Your account remains active on the Platform.
• We need the data to provide services to you.
• We are legally required to retain it (e.g., financial records for tax purposes).
• It is necessary to resolve disputes, enforce agreements, or comply with legal obligations.

Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention).

7. Children's Privacy

Solar Partner is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a minor, we will delete it promptly. If you believe a child has provided us with personal data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via:

• Email to the address associated with your account.
• A prominent notice on the Platform.
• An in-app notification upon your next login.

We encourage you to review this policy periodically to stay informed about how we protect your data.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@solarpartner.pk
• Phone: +92 300 123 4567
• Address: Karachi, Pakistan
• Data Protection Officer: Available upon request.